Information We Collect

When you submit a form or request a consultation on our website, we may collect the following personal information:

• First and last name
• Email address
• Phone number
• Property or project address and service location
• Messages and form responses
• Project details you choose to share, such as window and door preferences, photos, timeline, and budget range

How We Use Your Information

We use the information we collect to:

• Respond to your inquiries and schedule consultations
• Prepare estimates and coordinate installation and service work
• Send appointment reminders, project updates, and follow-up communication about your inquiry by email and SMS
• Send information about our services, promotions, and seasonal or hurricane-season readiness offers by email only — we do not send marketing or promotional text messages
• Improve our website and services
• Comply with legal, permitting, and warranty obligations

SMS & Email Communications

Text messages are strictly informational customer-service messages related to an inquiry you submitted to us — scheduling, appointment confirmations, project updates, and replies to your questions. We do not send marketing or promotional text messages.

You opt in by checking the SMS consent box on our contact form. The box is unchecked by default, consent is not a condition of purchase, and we will still respond by your chosen contact method if you leave it unchecked. The disclosure shown at opt-in reads:

Yes, I consent to receive informational text messages from Ascension Glassworks LLC at (941) 241-0002, including appointment reminders and confirmations, scheduling updates, project and installation status updates, and replies to my questions. Message frequency may vary. Message and data rates may apply. Reply HELP for help or STOP to opt out. We never share your mobile opt-in information with anyone.

A second box beneath it, also unchecked by default, lets you decline outright. It reads:

No, I do not want to receive any text messages from Ascension Glassworks.

• Message and data rates may apply
• Message frequency may vary
• Reply STOP to opt out of SMS messages at any time
• Reply HELP for help

Ascension Glassworks LLC Messaging Terms and Conditions

The messaging program consists of informational customer-service text messages sent in response to your inquiry. You will receive only the following message types: appointment reminders, appointment confirmations, scheduling updates, project and installation status updates, and service-related notifications. Message frequency may vary. Message and data rates may apply. Reply HELP for help or STOP to opt out. Carriers are not liable for delayed or undelivered messages. For questions, contact us at ascensiongwfl@gmail.com or call (941) 241-0002.

Email is separate from SMS. Promotional and marketing content is sent by email only and never by text message, and you may unsubscribe at any time by clicking the “unsubscribe” link included in our emails.

We do not transfer or share consumer data, including mobile numbers, SMS opt-in data, and consent records, with any external organizations except as strictly necessary to provide the messaging service, and never for marketing or independent use by third parties.

Data Sharing & Third Parties

We do not sell your personal information. We may share your data with trusted third-party service providers who assist us in operating our website and conducting our business — such as email and SMS delivery services, scheduling and estimating software, and, where a project requires it, manufacturers, suppliers, permitting authorities, or installation partners. These parties are obligated to keep your information confidential, to use it only for the services they provide to us, and to prevent any unauthorized sharing of your information.

We do not transfer or share consumer data, including mobile numbers, SMS opt-in data, and consent records, with any external organizations except as strictly necessary to provide the messaging service, and never for marketing or independent use by third parties. Mobile opt-in data and SMS consent are never shared or sold for SMS registration, compliance, or marketing purposes.

Data Security

We implement reasonable security measures to protect your personal information from unauthorized access, alteration, disclosure, or destruction, and to prevent unauthorized sharing of your data. Access to mobile numbers, SMS opt-in data, and consent records is restricted to personnel and service providers who need it to deliver our services. However, no method of transmission over the Internet is 100% secure.

Your Rights

You have the right to:

• Request access to the personal information we hold about you
• Request correction or deletion of your personal information
• Opt out of marketing communications at any time
• Withdraw consent for SMS and email communications

Data Retention

We retain your personal information for as long as necessary to fulfill the purposes outlined in this policy — including servicing warranties on completed installations — unless a longer retention period is required or permitted by law.

Changes to This Policy

We may update this Privacy Policy from time to time. Any changes will be posted on this page with an updated “Last updated” date. We encourage you to review this policy periodically.

Contact Us

If you have questions about this Privacy Policy or our SMS communications, contact Ascension Glassworks LLC at 941-241-0002 or email us at ascensiongwfl@gmail.com. You may also reach us through our contact page at https://ascensionglassworks.com/contact to exercise any of the rights described above. Ascension Glassworks LLC is the sender of all SMS messages described in this policy, and messages originate from (941) 241-0002.

For questions, contact us at ascensiongwfl@gmail.com or call (941) 241-0002.

• Company: Ascension Glassworks LLC
• Phone: (941) 241-0002
• Email: ascensiongwfl@gmail.com
• Website: https://ascensionglassworks.com/contact